Effective Evaluation building “ROI” skills
Course Introduction
Imagine a business that decided it wouldn't look at its profitability, return on investment, or productivity You are a manager/supervisor with this company, but you never look at how well or how poorly your subordinates are performing their jobs
This is what training is like when no evaluation is conducted Good management practice dictates that organizational activities be routinely examined to ensure that they are occurring as planned and are producing the anticipated results
In this course, you will learn various methods and processes in carrying out Training Evaluation in your Organization Sample Models, Questions and Examples will be provided as references for "Quick Jump Start" in crafting your own Evaluation Processes
Course Objectives
At the end of the program, the participants should be able to
1- Define and describe the various types of training criteria
2-Identify the costs associated with providing training
3-Evaluate the cost and benefits of the training function
4-Describe the interrelationships among the various levels of training
5-Evaluate the Training Providers on their effectiveness and efficiency
6-Calculate the Returns on Investments on the particular Training Program
Who Should Attend?
· Training Managers
· Training & Development Dep’t Supervisors
· Employees in Training & Development Dep’t
· Persons who are involved in this subject
Course Duration
· 5 day(s) 26 Feb – Mar 2011
Course Outline
Introduction
· Rationale for Evaluation
· Resistance to Training Evaluation
· Types of Evaluation
The Evaluation Phase
· Evaluation Process: Before, During and After.
· 15 Potential Questions to be addressed before Training
· 10 Potential Questions to be addressed during Training
· Putting it Together After Training
Crafting your Own Questions
· Understanding Ronald Kirkpatrick 4 levels of evaluation of a Training Program
· Reaction, Learning, Behaviors and Results
Evaluating Your Trainers or Training Providers
· Internal and External Validation
· Trainer's Evaluation
· Facilities Evaluation
· Design Evaluation
· Timing of Evaluation
· Evaluating Learning
Returns On Investment (ROI)
· Evaluating the Costs of Training
· Types of Costs in Training Programs
· Training Investment Analysis Work Sheet - Cost Benefits Analysis
· Case Studies
Course Methodology
A variety of interactive methods that allow participants to learn by drawing conclusions (learning points) from their practices and exercises. Participants are taught in a step-by-step combination of lectures and discussions, demonstrations, small group exercises and discovery experiments
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