Total Quality Management in Internal Auditing

Total Quality Management in Internal Auditing

Course Introduction

This 5 days training course is invaluable in getting across the quality message and reinforcing the importance of quality, it is particularly useful when inducting new appointees, this course is of great importance for all staff, it enables them to get and understand the quality message in an effective, interesting and entertaining way, this course insures that all employees have adequate knowledge of quality management system, know the importance of quality and how they contribute to quality pot, completing this course will also satisfy the ISO 9001:2000 requirement.

Course Objectives:-

At the end of the course, participant will be able to:

·         understand of why quality is important

·         understand of the requirements of ISO

·         understand of how your quality management system operates in internal auditing

Who should attend?

·         Quality Managers and Supervisors

·         Quality Engineers and Accountants

·         Quality Editors and Inspectors

·         Quality professionals& senior management wishing introduce and employ quality improvement

Course Location

·         PCT premises, Cairo, Egypt

Course Duration

·         5 day(s)  26 – 30 March 2011

Course Instructor

·         Prof.: Abdel Nasser H. zaied

·         Vice dean for Education and Students Affairs,

·         College of Computers and Informatics, Zagazig University, Egypt.

·         International Quality Auditor for ISO 9000 Certification

Course Outline

Introduction to Quality

·         What is quality

·         Quality in History

·         Quality definition

·         Quality definition - Grade

·         Quality V Grade

·         Quality Management Concepts

·         Quality Management Principles

·         Eight Dimensions of Quality

·         Total Quality Management TQM

·         The Structure of TQM

·         Total Quality Management Tools

·         Statistical Process Control Tools (SPC Tools)

·         Benefits of Quality

·         Cost of poor quality - Cost of quality

·         The modern approach to quality

Quality Standards

·         Why having standards

·         TQM

·         EFQM

·         6 sigma

·         The ISO organization

·         ISO 9001:2000

·         Quality assurance management

·         History

·         Product line

·         Management principals

·         Implications 1 to 5

·         Benefits

Introduction to Auditing

·         Importance of auditing

·         Objectives and scope of an audit program

·         Responsibilities resources and procedures

·         Implementing audit program

·         Records of an auditing

·         How to start the audit

·         Analysis of documentation

·         Activities of the Audit

·         Reporting the Audit findings

·         Following the audit results

·         Closing the Audit

·         Overview

·         Wrapping

·         Open discussion

The Quality Management Systems

·         Elements of Quality System

·         Documentation structure

·         Quality plans

·         Audits

·         Why Audit

·         Why have a QMS

·         QA- What it depends on?

·         What do you know

·         Know your quality management

·         Quality culture

·         Wrapping

·         Open discussion

Improving Quality through TQM

·         Taguchi methods.

·         Zero Defects (Crosby)

·         Deming’s 14 Point Program

·         Juran’s 10 Points

·         Armand V. Feigenbaum 19 Steps

·         Kaoru Ishikawa’s 11 Points

·         Benchmarking

·         Questions and answers

·         Wrapping

·         Open discussion